yk11's Privacy Policy

yk11 ("we", "our", "platform") operates a reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect your personal information, the purposes for which we use it, with whom we share it, and how we keep it secure.

By creating an account on yk11 or using the platform, you are considered to have agreed to this Policy. If you do not agree with any of its terms, please refrain from using the service.

1.1 What Information This Policy Covers

This Policy applies to all information we collect from you — such as during the registration process, financial transactions, use of the platform, and when you contact our support team. It does not apply to third-party websites or services, even if links to them appear on our platform.

yk11 collects only the information necessary to provide its services. We collect the following types of information:

2.1 Information You Provide Directly

When you create an account or use our platform, we collect the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and mobile number
• Preferred payment method details (bKash, Nagad, Rocket, or Upay account number)
• Documents submitted for identity verification (such as a national ID card)
• Messages or documents sent when contacting our support team

2.2 Automatically Collected Information

When you use yk11, our systems automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device identifier information
• Navigation and usage patterns within the platform
• Session duration and login history
• Data collected from cookies and similar tracking technologies

2.3 Transaction Information

A record of every deposit and withdrawal transaction is stored in our systems, including the date and time of the transaction, the amount, and the payment method used (bKash, Nagad, Rocket, or Upay). This information is used to prevent fraud and ensure account security.

yk11 uses your information only for the following legitimate purposes:

3.1 Service Operation & Delivery

• Creating and managing your account
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Determining and delivering VIP membership benefits
• Providing customer support via live chat or email

3.2 Security & Compliance

• Preventing unauthorized access to accounts
• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring age verification (complying with the 21+ rule)
• Enforcing responsible gaming policies

3.3 Improvement & Communication

• Improving platform performance and user experience
• Resolving technical issues and notifying users of service updates
• Sending promotional messages with your consent
• Generating analytics and statistics (in a non-personally identifiable form)

We may share your personal information with third parties only in the following limited circumstances:

4.1 Service Partners

Payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and game software suppliers may access limited data to deliver their services. All such partners operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

4.2 Legal Obligations

We may be required to disclose information if mandated by a court order, a lawful request from a law enforcement agency, or applicable law. Even in such cases, we will always make every effort to protect your privacy.

4.3 Fraud Prevention

If fraudulent activity, money laundering, or participation by a minor is suspected on any account, we may share relevant information as part of our prevention measures.

4.4 Business Transfers

In the event of a future business merger, acquisition, or sale, user data may form part of the transferred assets. However, the new entity will also be bound to protect that data under this Privacy Policy.

yk11 uses cookies and similar tracking technologies to improve platform performance and personalize your experience.

5.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions, perform security checks, and enable core platform functionality.
• Functional cookies: Remember your preferences, language settings, and other personalized settings.
• Analytics cookies: Help us understand usage patterns and improve the platform — data is kept in aggregated and anonymous form.

5.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. However, doing so may limit certain platform features and may cause login-related issues.

To keep your information secure, yk11 has put in place industry-standard technical and organizational measures:

6.1 Technical Safeguards

• SSL encryption — all data transmission occurs through secure channels
• Sensitive information (passwords, payment details) is stored in encrypted form
• Two-Factor Authentication option
• Regular security audits and vulnerability assessments
• Automated monitoring systems to detect suspicious activity

6.2 Organizational Safeguards

• Access to personal data is restricted to authorized staff only
• All staff receive privacy training
• Formal data protection agreements with third-party partners
• A rapid response plan in the event of a data breach

We retain your personal information only for as long as it is necessary or legally required.

7.1 Active Accounts

While your account is active, we retain all your profile information, transaction history, and gaming history. This helps us provide you with the best service and resolve any disputes.

7.2 After Account Closure

Even after you close your account, certain information may need to be retained for a specified period for legal, regulatory, or financial reasons. Once the data is no longer needed, it is securely deleted or anonymized.

7.3 Investigations into Illegal Activity

If an account is involved in an investigation into fraud or any other illegal activity, the relevant information will be retained until the investigation is complete.

You have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide you with a copy of that information within a reasonable timeframe.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. This can be done through your account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, this may not be possible if there are legal obligations or ongoing financial liabilities.

8.4 Right to Withdraw from Marketing Communications

You may stop receiving promotional emails or messages at any time — by using the "unsubscribe" link in any message or by informing our support team. However, essential service-related communications cannot be stopped.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. After verifying your identity, we will process your request as quickly as possible.

yk11 strictly follows a 21+ age policy. We never knowingly collect personal information from minors (those under 21 years of age). Age verification is mandatory during the registration process.

If we are informed or become aware that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe that a minor is using our platform, please notify our support team immediately.

yk11 reserves the right to update or modify this Privacy Policy at any time. When changes are made:

• The updated policy will be published on this page with the date of the change noted.
• For significant changes, we will send a notification to your registered email address.
• Continued use of the platform after the updated policy is published will be considered as your agreement to the new policy.
• If you do not agree with the changes, you have the right to close your account.